11wbet Casino & Sportsbook Data Care
This page describes what we collect when you use 11wbet and how we keep that data protected. We take your privacy seriously because your account details, payment information, and betting history are sensitive. Our 11wbet team handles your data according to applicable law and our own strict internal standards.
When you open an account, deposit funds, place bets on Liga 1 or international football, play live-dealer blackjack, or use our slot games, we gather specific information. We explain what we collect, why, how long we keep it, and who else may see it. We also tell you what rights you have over your data.
If you have questions about how 11wbet handles your data, contact our support team. We respond in English and can clarify any detail in this policy.
What We Collect at 11wbet
We at 11wbet collect several categories of data to operate our platform securely:
- Account Information: Your real name, date of birth, email address, phone number, and proof of identity (government-issued ID).
- Verification Data: Proof of residence (utility bill or bank statement) required for KYC compliance.
- Payment Details: Bank account or e-wallet credentials (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals.
- Transaction History: Records of all bets, deposits, withdrawals, bonuses, and account changes.
- Technical Data: Your IP address, device type, browser, and access times when you log into 11wbet.
- Communication: Any messages you send to our 11wbet support team.
We do not collect or store full payment card numbers or banking credentials. Our payment processors handle that information securely on their own servers. We only receive confirmation that a payment succeeded or failed.
How We Use Your Data at 11wbet
We at 11wbet use your data for these specific purposes:
- Account Management: Creating and maintaining your account, verifying your identity, and processing login requests.
- Payments: Processing deposits via mobile banking, local payment, online payment, and other payment methods; withdrawing your funds; managing bonus credits.
- Compliance: Checking for fraud, money laundering, and other prohibited activity; verifying you meet eligibility requirements.
- Customer Service: Responding to support requests, settling disputes, and investigating complaints.
- Marketing: Sending promotional updates about new sports markets (Piala Indonesia, Piala AFF), casino games, or bonus offers if you opt in.
- Legal Obligation: Reporting suspicious activity to authorities if required by law.
We do not use your data for any purpose beyond these. We do not sell your information to third parties. We do not use your data to profile you for manipulation or targeting outside 11wbet.
Data Protection and Your Rights at 11wbet
Third-Party Processors and Data Location
Our 11wbet platform uses third-party services to process data. Our payment processors handle transactions; our hosting providers store our servers; our support software logs tickets. These processors are contractually bound to protect your data and use it only for their assigned function. We do not allow them to use your data for their own marketing or business purposes.
Our servers may sit outside your jurisdiction (e.g., outside Indonesia). By using 11wbet, you consent to your data being transferred internationally where necessary to provide our service. We apply the same security standards regardless of server location.
Your Rights and Data Subject Requests at 11wbet
You have the right to:
- Access: Request a copy of all your personal data held by 11wbet.
- Correction: Ask us to fix inaccurate information in your account.
- Deletion: Request removal of your data (subject to legal retention requirements).
- Objection: Decline marketing communications or certain data uses.
- Withdrawal of Consent: If you agreed to optional data processing, you can withdraw that consent at any time.
To exercise any right, contact our 11wbet support team with your account details. We process requests within a standard timeframe and provide documentation of our action.
Cookies and Tracking at 11wbet
Our 11wbet platform uses cookies to remember your login, store your preferences, and track site usage. Cookies are small files stored on your device. You can disable cookies in your browser settings, but some 11wbet features may not work properly without them. We also use analytics tools to understand how players in Jakarta, Surabaya, Bandung, Medan, and Semarang interact with our platform—this helps us improve sports betting markets, casino games, and user experience.
We do not share cookie data with advertisers. Our analytics are internal only and used solely to optimize our 11wbet service.
Security at 11wbet
We use encryption, secure servers, and access controls to protect your data. No system is non-specific info secure, but we apply industry-standard practices to minimise risk.
Children and Data at 11wbet
Our 11wbet platform is not intended for minors. We do not knowingly collect data from anyone under the legal age in their jurisdiction. If we discover a minor's account, we close it immediately and do not process any transactions.
Policy Changes and Contact at 11wbet
We at 11wbet may update this privacy policy from time to time. Changes take effect when posted. We recommend reviewing this page periodically. Continued use of 11wbet after changes are posted means you accept the updated policy.
If you have any privacy questions or concerns about how 11wbet handles your data, contact our support team. We reply in English and take all inquiries seriously. Your privacy is fundamental to how we operate, and we remain committed to protecting your data throughout your time on our platform.
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Mobile-First Access
11wbet is built for your phone. Deposit, withdraw, and check live scores anytime.
Create Your AccountHow 11wbet Promotions Work
We offer a welcome package for new members, weekly cashback on qualifying bets, and a referral tier system. Each offer has clear eligibility rules and claim instructions. We never guarantee returns—all offers depend on your activity and betting outcomes.
Welcome Offer
When you open your first account with 11wbet, you become eligible for our welcome package. You must deposit a minimum amount and complete KYC verification—we verify your identity with a government ID and proof of address. After approval, the welcome offer is credited to your account.
How to claim: Deposit funds, verify your account, and the offer appears in your promotions history. Check the terms in your account to see wagering requirements and eligible games.
Weekly Cashback
Every week, 11wbet members who place bets on Liga 1 matches, international football, or live-dealer tables may qualify for cashback. The amount depends on your betting volume and game selection. Cashback is calculated on qualifying losses, not wins.
How to claim: Cashback is awarded automatically each Monday if you meet the threshold. Check your account balance or promotions tab to confirm receipt.
Referral Tier System
Invite friends to 11wbet using your unique referral link. When your friend opens an account and deposits, both of you earn a bonus. The more friends you refer, the higher your tier level. Higher tiers unlock better weekly cashback rates and exclusive promotions during Idul Fitri, Idul Adha, and other occasions.
How to track: View your referral dashboard in account settings. It shows pending referrals, completed signups, and your current tier status.
Loyalty Rewards
As you use 11wbet for betting on football matches across Jakarta, Surabaya, Bandung, Medan, or Semarang markets, you accumulate loyalty points. These points never expire and can be converted into account credit or used toward future offers.
How to earn: Points accrue on every qualifying bet. Check your rewards page to see your balance and redemption options.
Deposit Methods at 11wbet
We accept multiple payment options so you can fund your account using the method you already use daily. Each deposit method is processed through secure payment partners and confirmed instantly.
DANA
Open your DANA app, select 11wbet as the recipient, confirm the amount, and your balance updates instantly. We never store your DANA credentials.
OVO & GoPay
Both e-wallets connect through our payment gateway with the same security as DANA. Choose whichever you prefer based on your rewards program or daily use.
Bank Transfer
Transfer funds directly from BCA, Mandiri, BRI, or BNI using the account details we provide. Transfers process within standard banking hours.
Account Security at 11wbet
We prioritize your account safety through KYC verification, two-factor authentication, and encrypted data storage. Here's how each layer protects you.
KYC Verification
When you open an account with 11wbet, we collect your name, email, phone number, and date of birth. To enable deposits and withdrawals, you must upload a clear scan of your government ID (KTP, passport, or driving license) and a recent utility bill or bank statement showing your residential address. Our compliance team reviews these documents and notifies you of approval or requests clarification.
This process protects both you and us by confirming your identity and preventing fraud. Your documents are stored securely and only accessed by our authorized team members.
Two-Factor Authentication
After verifying your account, we recommend enabling two-factor authentication (2FA). When you log in from a new device or request a withdrawal, we send a time-limited code to your registered phone number. You must enter this code to proceed. This extra step prevents unauthorized access even if someone obtains your password.
Enable 2FA in your account settings under "Security." The setup takes one minute and is optional but highly recommended, especially if you use 11wbet from public Wi-Fi.
Password Reset
Your password should be unique and not used on other websites. If you forget it, use the "Forgot Password" link on the login page. We send a secure reset link to your email. Click the link, create a new password, and log in again. Never share your password with anyone, including our support team.
Change your password every few months and immediately if you suspect unauthorized access to your account.
Withdrawal Review
When you request a withdrawal from 11wbet, our system performs automated checks to verify the request matches your account profile and deposit source. Large withdrawals may require additional review to confirm they are legitimate. This process typically takes a few moments but may extend if we need to verify your identity again. Our team will contact you if clarification is needed.
These checks are standard in the industry and protect your funds from theft or compromise.
How 11wbet Handles Your Data
When you open an account, deposit funds, place bets on Liga 1 or international football, play live-dealer blackjack, or use our slot games, we gather specific information. We explain what we collect, why, how long we keep it, and who else may access it.
Data We Collect
- Account information: name, email, phone, date of birth, address
- Identity documents: KTP, passport, or driving license scan
- Payment information: deposit method, transaction history, withdrawal requests
- Betting history: games played, bet amounts, outcomes, times
- Device and usage data: browser type, IP address, pages visited, time spent
Why We Collect This Data
We use your account information to create and manage your 11wbet login. We collect identity documents to comply with anti-fraud and anti-money-laundering regulations. Payment data helps us process deposits and withdrawals securely. Betting history allows us to calculate cashback eligibility, referral rewards, and loyalty points. Device and usage data helps us detect suspicious activity and improve platform performance.
How Long We Keep Your Data
We retain your account information as long as your account is active. After you close your account, we keep records for a period required by law for regulatory and dispute-resolution purposes. Payment receipts and betting history are archived for your own transaction records. Identity documents are stored securely and deleted when no longer required by compliance regulations.
Who Else May Access Your Data
Our payment partners (DANA, OVO, GoPay, BCA, Mandiri, BRI, BNI) receive only the minimum information needed to process your transaction. We do not sell your data to third parties. Our support and compliance teams access your information to resolve issues, answer questions, and ensure regulatory compliance. In rare cases, we may share anonymized data with regulators or law enforcement if required by legal process. Your data is never shared for marketing purposes without your explicit consent.
Data Protection
Your 11wbet account information, payment details, and betting history are sensitive. We encrypt all data in transit and at rest using industry-standard security protocols. Only authorized team members can access your information, and we regularly audit our systems for vulnerabilities.
If you have questions about how 11wbet handles your data, contact our support team. We respond in English and can clarify any detail in this privacy policy.
Frequently Asked Questions
Get Help from 11wbet Support
Our support team is here to answer questions about your account, promotions, deposits, withdrawals, or any other aspect of 11wbet.
Live Chat
Use the live chat widget on our site to reach our team instantly. Average response time is a few minutes. We respond in English and can help with account issues, payment questions, or promotion details.
Email Support
Email our support team for detailed questions or account-sensitive issues. Include your account email and a clear description of your issue. We respond within one business day.